Kisi experienced a minor incident on June 16, 2026 affecting Mindbody Integration, lasting 7h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2026, 09:20 AM UTC
Mindbody API doesn't return any client information which subsequently led to revocation of access rights during the daily sync.
- identified Jun 16, 2026, 10:29 AM UTC
We have contacted the Mindbody support team and waiting for updates from their side. We are manually restoring access to as many as users as we can.
- identified Jun 16, 2026, 10:57 AM UTC
We are continuing to work on a fix for this issue.
- identified Jun 16, 2026, 11:00 AM UTC
We have restored access to all users who lost their access during the daily sync. Webhooks will continue to work as expected. We will pause daily syncs on Mindbody integration until the issue is resolved.
- resolved Jun 16, 2026, 04:52 PM UTC
Mindbody team has confirmed that they have fixed the issue. Daily sync should proceed as usual. If you notice any issues, please reach out to Kisi Support team.