Kisi incident

Failing video exports for VORTEX cameras

Major Resolved View vendor source →

Kisi experienced a major incident on March 17, 2026 affecting VORTEX Integration, lasting 7h 15m. The incident has been resolved; the full update timeline is below.

Started
Mar 17, 2026, 12:15 PM UTC
Resolved
Mar 17, 2026, 07:30 PM UTC
Duration
7h 15m
Detected by Pingoru
Mar 17, 2026, 12:15 PM UTC

Affected components

VORTEX Integration

Update timeline

  1. investigating Mar 16, 2026, 08:05 PM UTC

    We are currently investigating this issue. We are coordinating with VORTEX team to resolve this issue as soon as possible.

  2. monitoring Mar 17, 2026, 12:15 PM UTC

    The video exports from VORTEX cameras are working as expected now.

  3. resolved Mar 17, 2026, 07:30 PM UTC

    This incident has been resolved.