Khoros experienced a minor incident on June 30, 2026 affecting US Hosted Care, lasting 2h 19m. The incident has been resolved; the full update timeline is below.
Affected components
US Hosted Care
Update timeline
- investigating Jun 30, 2026, 01:08 AM UTC
We are currently investigating an issue with Community to Care ingesting for the US tenants. Customers may see new Community posts and replies appear in Care with significant delays or not appear at all. Our team is actively investigating.
- monitoring Jun 30, 2026, 02:05 AM UTC
Our team has identified the root cause of the issue and applied a fix. The service is currently recovering, and we are actively monitoring to ensure full stability.
- resolved Jun 30, 2026, 03:28 AM UTC
This incident has been resolved