Resolved after 2 hours 19 minutes, affecting US Hosted Care, on June 30, 2026.
Our team has identified the root cause of the issue and applied a fix. The service is currently recovering, and we are actively monitoring to ensure full stability.
Affected components
Update timeline
- investigating Jun 30, 2026, 01:08 AM UTC
We are currently investigating an issue with Community to Care ingesting for the US tenants. Customers may see new Community posts and replies appear in Care with significant delays or not appear at all. Our team is actively investigating.
- monitoring Jun 30, 2026, 02:05 AM UTC
Our team has identified the root cause of the issue and applied a fix. The service is currently recovering, and we are actively monitoring to ensure full stability.
- resolved Jun 30, 2026, 03:28 AM UTC
This incident has been resolved
Your product runs on more than Khoros
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services