Khoros incident

Analytics data missing since the 14th of August for EMEA region

Minor Resolved View vendor source →

Khoros experienced a minor incident on August 17, 2026 affecting EU Hosted Communities and Analytics, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 10:21 AM UTC
Resolved
Aug 18, 2026, 11:27 AM UTC
Duration
1d 1h
Detected by Pingoru
Aug 17, 2026, 10:21 AM UTC

Affected components

EU Hosted CommunitiesAnalytics

Update timeline

  1. monitoring Aug 17, 2026, 10:21 AM UTC

    We have identified and fixed an issue affecting analytics since the 14th of August, we are working on backfilling the data.

  2. monitoring Aug 18, 2026, 12:05 AM UTC

    The missing analytics data for August 14–16 has been successfully restored. We are continuing to monitor the next processing cycle to ensure reporting remains current.

  3. resolved Aug 18, 2026, 11:27 AM UTC

    This incident has been resolved. if you encounter issues please do not hesitate to reach to our support team.