Khoros incident

Problems with message delivery through our Instagram and Facebook integrations

Minor Resolved View vendor source →

Khoros experienced a minor incident on September 10, 2026 affecting Meta Business Products APIs and Third-party APIs, lasting 8h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2026, 09:35 PM UTC
Resolved
Sep 11, 2026, 06:08 AM UTC
Duration
8h 33m
Detected by Pingoru
Sep 10, 2026, 09:35 PM UTC

Affected components

Meta Business Products APIsThird-party APIs

Update timeline

  1. identified Sep 10, 2026, 09:35 PM UTC

    We are aware of an issue affecting outbound message delivery through our Instagram and Facebook integrations. Some customers may experience failures when sending replies. Our team is investigating the root cause and working on a resolution. We will provide updates as more information becomes available

  2. resolved Sep 11, 2026, 06:08 AM UTC

    This incident has been resolved.