Khoros incident
Missing Community Analytics and Bulk Data API Data in the EU Region
Khoros experienced a minor incident on July 30, 2026 affecting EU Hosted Communities and Analytics, lasting 15h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2026, 01:44 PM UTC
We have identified an issue affecting daily processing for Community Analytics and Bulk Data API data in the EU region. Some customers may see missing or delayed analytics data since July 27, 2026. We are working to restore the affected data and will provide an update once recovery has been validated.
- identified Jul 30, 2026, 02:50 PM UTC
The issue has been identified, and a backfill for the missing data has been initiated.
- identified Jul 30, 2026, 11:49 PM UTC
The data backfill is currently in progress, and we are continuing to monitor the recovery of Community Analytics and Bulk Data API data in the EU region. We will provide another update once the backfill has been completed and data recovery has been validated.
- monitoring Jul 31, 2026, 01:30 AM UTC
The data backfill has been completed successfully. We are currently validating that all missing Community Analytics and Bulk Data API data has been fully restored in the EU region. We will continue monitoring the service.
- resolved Jul 31, 2026, 05:42 AM UTC
The issue affecting Community Analytics and Bulk Data API daily processing in the EU region has been resolved. The data backfill has completed successfully.