Khoros experienced a major incident on July 27, 2026 affecting US Hosted Care and Analytics, lasting 6h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 27, 2026, 01:25 PM UTC
We are currently investigating an issue impacting US Care Analytics/Search. The root cause has been identified, and mitigation efforts are underway. We will provide further updates as progress is made.
- identified Jul 27, 2026, 02:38 PM UTC
We are continuing to restore a component that supports Care Analytics and certain CRM integration functions. Service availability is improving as restoration progresses. During this time, some users may experience intermittent errors when loading linked CRM records or field mappings in the CRM integration panel. Care Analytics data may also be delayed, unavailable, or incomplete while recovery is completed.
- resolved Jul 27, 2026, 08:14 PM UTC
The issue impacting US Care Analytics/Search has been resolved. A small portion of Care Analytics data may also be delayed, unavailable, or incomplete while recovery is completed.