Khoros experienced a minor incident on May 25, 2026 affecting APAC Hosted Communities and Analytics, lasting 3d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 25, 2026, 01:06 AM UTC
We are currently investigating an issue affecting Community Analytics data for APAC-hosted communities from May 18 onwards.
- identified May 25, 2026, 01:59 AM UTC
The issue has been identified, and our team is working on fixing it.
- identified May 25, 2026, 09:13 AM UTC
The fix for the issue is under review.
- identified May 26, 2026, 12:23 AM UTC
Our team continues working on the fix for the Community Analytics data issue affecting some communities. The fix is still under review, and backfill work is in progress. We are also actively checking why the recovery is taking longer than expected. We will provide another update as soon as we have more progress to share.
- identified May 26, 2026, 08:17 AM UTC
Our team continues to make progress on the Community Analytics data issue affecting some communities. The fix has completed review and backfill work is actively ongoing. We appreciate your patience and will provide updates once we have more to share.
- identified May 26, 2026, 11:16 PM UTC
Our team continues to work on the Community Analytics data issue affecting some hosted communities. Progress is ongoing, and we will provide another update as soon as we have more information to share.
- monitoring May 27, 2026, 04:01 AM UTC
The backfill has been completed for all affected dates and the analytics data pipeline is now running healthy. All APAC Community Analytics data that was missing since May 19 has been fully restored. We are now monitoring the pipeline to confirm continued stability before closing this incident.
- monitoring May 27, 2026, 10:59 AM UTC
We continue monitoring pipeline stability.
- monitoring May 27, 2026, 11:50 PM UTC
We are continuing to monitor the Community Analytics pipeline for APAC-hosted communities after the completion of the backfill. The analytics data pipeline remains stable at this time, and we will provide another update if there are any changes.
- resolved May 28, 2026, 02:29 AM UTC
The incident with APAC hosted communities is resolved.