Khoros incident
Data for April 30th missing in EMEA communities in Khoros Communities
Khoros experienced a minor incident on May 4, 2026 affecting EU Hosted Communities and Analytics, lasting 4d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 04, 2026, 09:01 AM UTC
We have been made aware that data may not be present in certain EMEA communities for April 30th. We are working on restoring this data and will provide further updates as they become available.
- investigating May 04, 2026, 09:03 AM UTC
We are continuing to investigate this issue.
- identified May 04, 2026, 04:09 PM UTC
An issue was identified and a fix is being implemented by our Infrastructure team that will allow backfill operations to be performed for the April 30th data.
- monitoring May 05, 2026, 01:40 PM UTC
The issue has been resolved and a fix has been successfully deployed by the Infrastructure team. We are currently monitoring the system to ensure stability. Backfill operations for April 30th data are in progress and proceeding as expected.
- monitoring May 06, 2026, 02:12 AM UTC
The issue has been resolved and a fix has been successfully deployed by our Infrastructure team. We are currently monitoring the system to ensure stability. Backfill operations are underway and progressing as expected: April 30th data backfill has been completed. May 3rd and May 4th data backfills are currently in progress.
- monitoring May 08, 2026, 02:40 AM UTC
We are continuing to monitor for any further issues.
- monitoring May 08, 2026, 07:46 AM UTC
The May 3rd data has been backfilled and should be available in Analytics.
- resolved May 08, 2026, 03:51 PM UTC
The incident has been resolved