Is Ketch down?

We are investigating elevated latency and intermittent errors affecting consent API requests in our EU (Frankfurt) region. We are increasing database capacity and will provide an update shortly.

We're experiencing an elevated level of API errors and are currently looking into the issue.We are investigating elevated latency and intermittent errors affecting consent API requests in our EU (Frankfurt) region. We are increasing database capacity and will provide an update shortly.

We have identified the cause as capacity constraints on a backend database serving our EU region, resulting in elevated latency and intermittent errors on consent read and write requests. We are increasing capacity and expect gradual improvement.

Database cluster capacity continues to increase, and latency in our EU region has begun to return to normal levels. We are continuing to monitor before marking this as resolved.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are aware of occasional authentication problems in our US region. The root cause has been found, and the team is actively working to resolve it.

We are continuing to work on a fix for this issue.

This incident has been resolved. Between approximately 05:45 and 08:06 UTC, some customers experienced intermittent errors on API and Console requests. An authentication issue in one of our backend services caused new lookups to fail while previously cached requests kept succeeding, which is why impact varied by customer instead of showing as a full outage. We deployed a fix and confirmed normal service since. We're adding monitoring to catch this class of issue immediately.