Ketch incident

Elevated API Errors

Minor Resolved View vendor source →

Ketch experienced a minor incident on July 28, 2026 affecting Marketing Preferences (EU) and Ketch Application Console (EU) and 1 more component, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2026, 08:42 PM UTC
Resolved
Jul 28, 2026, 08:53 PM UTC
Duration
10m
Detected by Pingoru
Jul 28, 2026, 08:42 PM UTC

Affected components

Marketing Preferences (EU)Ketch Application Console (EU)Transponder API (EU)

Update timeline

  1. investigating Jul 28, 2026, 08:42 PM UTC

    We are investigating elevated latency and intermittent errors affecting consent API requests in our EU (Frankfurt) region. We are increasing database capacity and will provide an update shortly.