Ketch incident

Elevated API Errors

Minor Resolved View vendor source →

Ketch experienced a minor incident on July 8, 2026 affecting API (US) and Ketch Application Console (US) and 1 more component, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2026, 07:52 AM UTC
Resolved
Jul 08, 2026, 08:06 AM UTC
Duration
13m
Detected by Pingoru
Jul 08, 2026, 07:52 AM UTC

Affected components

API (US)Ketch Application Console (US)Marketing Preferences (US)

Update timeline

  1. identified Jul 08, 2026, 07:52 AM UTC

    We are aware of occasional authentication problems in our US region. The root cause has been found, and the team is actively working to resolve it.

  2. identified Jul 08, 2026, 07:52 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jul 08, 2026, 08:39 AM UTC

    This incident has been resolved. Between approximately 05:45 and 08:06 UTC, some customers experienced intermittent errors on API and Console requests. An authentication issue in one of our backend services caused new lookups to fail while previously cached requests kept succeeding, which is why impact varied by customer instead of showing as a full outage. We deployed a fix and confirmed normal service since. We're adding monitoring to catch this class of issue immediately.