Ketch incident

Processing delays for Marketing Preferences workflows

Minor Resolved View vendor source →

Ketch experienced a minor incident on December 5, 2025 affecting Marketing Preferences (US), lasting 5d 15h. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 08:26 AM UTC
Resolved
Dec 10, 2025, 11:58 PM UTC
Duration
5d 15h
Detected by Pingoru
Dec 05, 2025, 08:26 AM UTC

Affected components

Marketing Preferences (US)

Update timeline

  1. monitoring Dec 09, 2025, 11:31 PM UTC

    Summary We are experiencing processing delays in Marketing Preferences workflows due to unusually high orchestration load. This is causing some subscription updates to be delayed or time out instead of processing within the usual window. Impact - A subset of Marketing Preferences workflows (including some customer webhooks) did not complete within expected timeframes. - No data has been lost; all incoming events are safely stored, but some have not yet been orchestrated to downstream destinations. No action is required. If you rely on webhooks or downstream reporting from Marketing Preferences, you may see a burst of historical events as we work through the backlog.

  2. monitoring Dec 09, 2025, 11:39 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Dec 10, 2025, 11:58 PM UTC

    This incident has been resolved.