Kaseya incident
Datto RMM - Merlot - Slow loading pages across the Web Application, Audit attempts are unsuccessful
Kaseya experienced a major incident on July 21, 2026, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 21, 2026, 08:55 AM UTC
The Kaseya R&D Team is currently investigating reported issues on the Merlot platform with pages across the Datto RMM Web Application loading slowly or failing to load. Device audit attempts have also been observed to be consistently unsuccessful. Thank you for your patience while we are working on identifying and resolving the issue. Please subscribe to this incident to receive notifications when an update is posted.
- monitoring Jul 21, 2026, 10:06 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Jul 21, 2026, 03:09 PM UTC
The Kaseya R&D Team is currently investigating additional reports on the Merlot platform where pages and functions across the Datto RMM Web Application may load slowly or fail to load. Thank you for your patience while we are working on identifying and resolving the issue. Please subscribe to this incident to receive notifications when an update is posted.
- monitoring Jul 21, 2026, 05:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 22, 2026, 11:51 AM UTC
This incident has been resolved.