Kaseya incident

Datto Saas Protection- Partners Unable to Access Clients Hosted on Node isw1-bfyii-1134

Minor Resolved View vendor source →

Kaseya experienced a minor incident on October 15, 2026, lasting 1d 17h. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2026, 10:52 AM UTC
Resolved
Oct 17, 2026, 04:02 AM UTC
Duration
1d 17h
Detected by Pingoru
Oct 15, 2026, 10:52 AM UTC

Update timeline

  1. investigating Oct 15, 2026, 10:52 AM UTC

    We are aware of an issue where some Datto SaaS Protection Partners are unable to access customer accounts hosted on the isw1-bfyii-1134 node The Kaseya Engineering Team is investigating the issue. If you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for the latest updates: https://status.kaseya.com/

  2. monitoring Oct 15, 2026, 12:04 PM UTC

    The Kaseya R&D Team implemented a fix, and as a result, the clients hosted on the node are now accessible and full functionality is restored. We are currently monitoring the health of the service and the progress with which the service is working through the queued backups. The estimated time for full recovery is up to 8 hours.