Kaseya incident

Datto Workplace - AU5 - Agents/Portal are unable to connect

Major Resolved View vendor source →

Kaseya experienced a major incident on October 5, 2026, lasting 10h 36m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2026, 09:35 PM UTC
Resolved
Oct 06, 2026, 08:11 AM UTC
Duration
10h 36m
Detected by Pingoru
Oct 05, 2026, 09:35 PM UTC

Update timeline

  1. investigating Oct 05, 2026, 09:35 PM UTC

    We are aware of a problem where agents are unable to connect and portal users are unable to login in the AU region. The Kaseya Engineering Team is currently investigating this issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. monitoring Oct 05, 2026, 11:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 06, 2026, 08:11 AM UTC

    This incident has been resolved.