Kaseya incident

DRMM (Syrah) -- Device Filter "Site Name" criterion ignored, returns devices from all sites

Critical Resolved View vendor source →

Kaseya experienced a critical incident on July 31, 2026, lasting 2h 37m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2026, 12:48 AM UTC
Resolved
Jul 31, 2026, 03:26 AM UTC
Duration
2h 37m
Detected by Pingoru
Jul 31, 2026, 12:48 AM UTC

Update timeline

  1. investigating Jul 31, 2026, 12:48 AM UTC

    We are aware of the issue where Filters no longer respect the "Site Name" Criteria resulting in devices that should not be included in the Filter are included in the Filter that then affects Policy/Job targeting.

  2. investigating Jul 31, 2026, 02:04 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 31, 2026, 02:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 31, 2026, 03:26 AM UTC

    This incident has been resolved.