Kaseya incident

Datto SaaS Protection - Backup performance degradation for some Exchange services on pod 'aue1-saas-p1'

Minor Resolved View vendor source →

Kaseya experienced a minor incident on July 30, 2026, lasting 3d 16h. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2026, 04:34 PM UTC
Resolved
Aug 03, 2026, 09:22 AM UTC
Duration
3d 16h
Detected by Pingoru
Jul 30, 2026, 04:34 PM UTC

Update timeline

  1. identified Jul 30, 2026, 04:34 PM UTC

    We are aware of a problem where some customers hosted on pod 'aue1-saas-p1' are experiencing backup performance degradation for Exchange services. The Kaseya R&D Team has identified the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. identified Jul 30, 2026, 05:45 PM UTC

    Our R&D team has implemented configuration changes on pod 'aue1-saas-p1' to help remediate the issue and they are actively monitoring backup performance.

  3. monitoring Jul 31, 2026, 03:55 PM UTC

    Exchange backup success rate metrics on pod 'aue1-saas-p1' have improved after the changes that were implemented. Our R&D team is continuing to closely monitor backup performance on the pod.