Is Liongard down?

US5 is currently experiencing platform slowness and intermittent 400 errors caused by database connection exhaustion. Our teams are actively investigating the issue and working to restore normal performance. We will provide additional updates as they become available.

We have deployed a change that should improve performance in US5. Our teams are monitoring the environment to confirm continued improvement.

We've deployed an additional fix to US5 to resolve the recurring database performance issue. Performance has returned to normal, and we're continuing to monitor closely. Our upcoming August release includes further improvements that will reduce the risk of this recurring issue.

This has been resolved.

This incident has been resolved.

Liongard recently began a phased release of Agent version 5.4.0 on June 9. The release was terminated on June 16 after issues were identified. The 5.4.0 agent release was made available to partners on the following instances: US1, US2, US3, US7, AUS1, CA1, EU1, IND1, and UK1. Partners on all other instances should be unaffected. For some partners who upgraded to Agent version 5.4.0, the agent upgrade completed successfully, but affected agents were unable to send heartbeats to the Liongard platform and returned 503 errors. As a result, some inspections associated with affected agents may not have run as expected. During our investigation, we also identified a separate certificate-related issue with the 5.4.0 agent release. Due to these issues, Liongard has removed Agent 5.4.0 from the static download URL and agent updater path. Agent version 5.3.1 has been relisted as the current available version. Our development team has implemented a fix to address the heartbeat 503 issue, and that fix is expected to become visible within the next couple of hours. In parallel, the team is working on Agent version 5.4.1 to address the certificate-related issue. Version 5.4.1 will be made available once it has been fully tested and validated. We will provide additional updates as more information becomes available.

Liongard has released Agent version 5.4.1 through the agent auto-updater path to address the certificate-related issue identified in the Agent 5.4.0 release. Agent version 5.4.1 is currently available only on the instances that received the Agent 5.4.0 release: US1, US2, US3, US7, AUS1, CA1, EU1, IND1, and UK1. Partners on all other instances should be unaffected. Agent version 5.4.0 remains removed from the static download URL and agent updater path. Agent version 5.3.1 remains the current version available when downloading the agent from the Liongard platform UI. We are continuing to monitor agent recovery as affected agents update. Partners may continue to see some agents appear offline until those agents successfully update through the agent auto-updater path or are otherwise remediated. Once we have confirmed continued recovery, Agent version 5.4.1 will be made available to additional instances through a phased release. We will provide another update once more information is available.

Jun 30, 16:26 CDT - Liongard has fully released Agent version 5.4.1 to all partner instances. Agent version 5.4.1 is now available through the Liongard platform UI when downloading an agent, as well as through the agent updater path. Agent version 5.4.1 addresses the issues identified with Agent version 5.4.0. We have observed agent health recovery for affected agents after updating to version 5.4.1. Agents that were previously unable to run as expected or communicate successfully with the Liongard platform have resumed normal functionality after updating. At this time, we are not seeing a continued pattern of issues related to Agent version 5.4.1, and this incident is now considered resolved. If you experience any issues with Agent version 5.4.1, please contact Liongard Support for assistance.