Kaseya incident

Datto Endpoint Backup for PC - Service Disruption for Customers Hosted on Cloud Siris 215069

Major Resolved View vendor source →

Kaseya experienced a major incident on July 31, 2026, lasting 5d. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2026, 05:44 PM UTC
Resolved
Aug 05, 2026, 06:06 PM UTC
Duration
5d
Detected by Pingoru
Jul 31, 2026, 05:44 PM UTC

Update timeline

  1. identified Jul 31, 2026, 05:44 PM UTC

    We are aware of a problem where customers using Datto Endpoint Backup for PC and paired with 'use1-dtc-server-5.datto.com' may encounter reduced performance or intermittent issues with offsite capabilities. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. monitoring Aug 05, 2026, 05:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 05, 2026, 06:06 PM UTC

    This incident has been resolved.