Justworks incident
We are experiencing an issue with our phone support services
Justworks experienced a major incident on July 9, 2025 affecting 24/7 Support, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
24/7 Support
Update timeline
- investigating Jul 09, 2025, 10:17 PM UTC
We are currently investigating an issue with our phone provider and customers are unable to reach us by phone. We encourage customers to contact us via email ([email protected]) or via the Chatbot on our site for any immediate assistance.
- identified Jul 09, 2025, 10:21 PM UTC
Our provider has identified the issue and is working to implement a fix.
- monitoring Jul 09, 2025, 10:32 PM UTC
A fix has been implemented and we are seeing improvements, but we will continue to monitor the situation.
- resolved Jul 09, 2025, 11:18 PM UTC
This incident has been resolved.