Justworks incident

We are experiencing an issue with our phone support services

Major Resolved View vendor source →

Justworks experienced a major incident on June 29, 2026 affecting 24/7 Support, lasting 13h 41m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2026, 11:42 PM UTC
Resolved
Jun 30, 2026, 01:24 PM UTC
Duration
13h 41m
Detected by Pingoru
Jun 29, 2026, 11:42 PM UTC

Affected components

24/7 Support

Update timeline

  1. investigating Jun 29, 2026, 11:42 PM UTC

    We are currently investigating an issue with our phone provider and customers are unable to reach us by phone. We encourage customers to contact us via email ([email protected]) or via the Chatbot on our site for any immediate assistance.

  2. identified Jun 30, 2026, 01:37 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 30, 2026, 01:24 PM UTC

    This incident has been resolved.