Justworks incident

We are experiencing an issue with our phone system

Major Resolved View vendor source →

Justworks experienced a major incident on July 30, 2026 affecting 24/7 Support, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2026, 03:07 PM UTC
Resolved
Jul 30, 2026, 03:40 PM UTC
Duration
32m
Detected by Pingoru
Jul 30, 2026, 03:07 PM UTC

Affected components

24/7 Support

Update timeline

  1. investigating Jul 30, 2026, 03:07 PM UTC

    We are currently investigating an issue with our phone system and customers are unable to reach us by phone. We encourage customers to contact us via email ([email protected]) or via the Chatbot on our site for any immediate assistance.

  2. investigating Jul 30, 2026, 03:38 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 30, 2026, 03:39 PM UTC

    We are continuing to investigate this issue.

  4. resolved Jul 30, 2026, 03:40 PM UTC

    This incident has been resolved.