Justworks incident

We are experiencing an issue with our phone support services

Major Resolved View vendor source →

Justworks experienced a major incident on September 5, 2025 affecting 24/7 Support, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2025, 08:11 PM UTC
Resolved
Sep 05, 2025, 09:47 PM UTC
Duration
1h 36m
Detected by Pingoru
Sep 05, 2025, 08:11 PM UTC

Affected components

24/7 Support

Update timeline

  1. investigating Sep 05, 2025, 08:11 PM UTC

    We are currently unable to answer or make outbound support calls. Please email us at [email protected] for any help.

  2. monitoring Sep 05, 2025, 08:28 PM UTC

    A fix has been implemented and we are monitoring results.

  3. resolved Sep 05, 2025, 09:47 PM UTC

    This incident has been resolved.