Justworks Outage History

Justworks is up right now

Justworks had 26 outages in the last 2 years totaling 199h 58m of downtime — averaging 1.1 incidents per month.

There were 26 Justworks outages since August 30, 2024 totaling 199h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.justworks.com

Major May 5, 2026

Customers are currently unable to access their Justworks accounts

Detected by Pingoru
May 05, 2026, 02:56 PM UTC
Resolved
May 05, 2026, 04:25 PM UTC
Duration
1h 28m
Affected: Justworks Payroll PlatformJustworks Platform
Timeline · 3 updates
  1. identified May 05, 2026, 02:56 PM UTC

    We are investigating issues with customers being able to access their Justworks accounts

  2. monitoring May 05, 2026, 03:24 PM UTC

    We are seeing recovery with customers being able to access their accounts and we are continuing to monitor.

  3. resolved May 05, 2026, 04:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 12, 2026

Justworks Payroll customers are unable to access their accounts

Detected by Pingoru
Mar 12, 2026, 02:07 AM UTC
Resolved
Mar 12, 2026, 03:01 AM UTC
Duration
54m
Affected: Justworks Payroll Platform
Timeline · 3 updates
  1. investigating Mar 12, 2026, 02:07 AM UTC

    We are currently investigating an issue with Justworks Payroll customers being able to access their accounts

  2. identified Mar 12, 2026, 02:46 AM UTC

    We've identified the issue and are implementing a fix.

  3. resolved Mar 12, 2026, 03:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 18, 2026

We are investigating an issue with customers being able to access portions of Justworks

Detected by Pingoru
Feb 18, 2026, 05:34 PM UTC
Resolved
Feb 18, 2026, 10:15 PM UTC
Duration
4h 40m
Affected: Justworks Payroll PlatformJustworks Platform
Timeline · 3 updates
  1. investigating Feb 18, 2026, 05:34 PM UTC

    We are currently investigating an issue with customers being able to access parts of the Justworks product

  2. monitoring Feb 18, 2026, 06:38 PM UTC

    We are seeing service return as expected and are monitoring results.

  3. resolved Feb 18, 2026, 10:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 31, 2026

We are investigating an issue with customers being able to access Justworks

Detected by Pingoru
Jan 31, 2026, 05:53 PM UTC
Resolved
Jan 31, 2026, 06:13 PM UTC
Duration
20m
Affected: Justworks Payroll PlatformJustworks Platform
Timeline · 3 updates
  1. investigating Jan 31, 2026, 05:53 PM UTC

    Justworks and Justworks Payroll customers are unable to access the site

  2. monitoring Jan 31, 2026, 06:07 PM UTC

    Justworks and Justworks Payroll are back online and we are monitoring

  3. resolved Jan 31, 2026, 06:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 30, 2026

Customers are not able to access their Justworks accounts

Detected by Pingoru
Jan 30, 2026, 01:09 AM UTC
Resolved
Jan 30, 2026, 02:36 AM UTC
Duration
1h 27m
Affected: Justworks Payroll PlatformJustworks Platform
Timeline · 4 updates
  1. investigating Jan 30, 2026, 01:09 AM UTC

    We are investigating the issue

  2. investigating Jan 30, 2026, 01:15 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 30, 2026, 01:47 AM UTC

    A fix has been implemented and we are monitoring results.

  4. resolved Jan 30, 2026, 02:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Major January 12, 2026

We are experiencing issues with various parts of our platform.

Detected by Pingoru
Jan 12, 2026, 10:47 PM UTC
Resolved
Jan 12, 2026, 11:34 PM UTC
Duration
46m
Affected: Justworks Payroll PlatformJustworks Platform
Timeline · 3 updates
  1. investigating Jan 12, 2026, 10:47 PM UTC

    Customers may hit an error when attempting to log in to their accounts as well as when trying to access features such as documents and invoices. We are investigating the issue.

  2. monitoring Jan 12, 2026, 11:10 PM UTC

    We are seeing recovery across various features and restored ability to log in. We are still monitoring.

  3. resolved Jan 12, 2026, 11:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 6, 2026

We are experiencing an issue with our phone support services

Detected by Pingoru
Jan 06, 2026, 11:45 PM UTC
Resolved
Jan 07, 2026, 03:34 AM UTC
Duration
3h 48m
Affected: 24/7 Support
Timeline · 3 updates
  1. investigating Jan 06, 2026, 11:45 PM UTC

    We are currently experiencing an issue with our phone support services and may be unable to answer your calls. Please email us at [email protected] or chat with us for immediate assistance.

  2. monitoring Jan 07, 2026, 02:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 07, 2026, 03:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 10, 2025

We are investigating an issue with customers being able to access various features

Detected by Pingoru
Dec 10, 2025, 08:36 PM UTC
Resolved
Dec 10, 2025, 08:59 PM UTC
Duration
22m
Affected: Justworks Payroll PlatformJustworks Platform
Timeline · 3 updates
  1. investigating Dec 10, 2025, 08:36 PM UTC

    We are investigating an issue with various features of our product failing to load

  2. monitoring Dec 10, 2025, 08:41 PM UTC

    We've made an update and are monitoring the results

  3. resolved Dec 10, 2025, 08:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 25, 2025

We are experiencing degraded services for parts of our product

Detected by Pingoru
Nov 25, 2025, 09:31 PM UTC
Resolved
Nov 25, 2025, 10:06 PM UTC
Duration
34m
Affected: Justworks Platform
Timeline · 4 updates
  1. investigating Nov 25, 2025, 09:31 PM UTC

    We are currently investigating the issue and will provide updates.

  2. identified Nov 25, 2025, 09:48 PM UTC

    We believe we've identified the issue and we're implementing a fix.

  3. monitoring Nov 25, 2025, 09:50 PM UTC

    We've implemented a fix and we're monitoring results

  4. resolved Nov 25, 2025, 10:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 24, 2025

We are experiencing an issue with our platform and we're currently down

Detected by Pingoru
Nov 24, 2025, 03:39 PM UTC
Resolved
Nov 24, 2025, 04:36 PM UTC
Duration
57m
Affected: Justworks Platform
Timeline · 3 updates
  1. investigating Nov 24, 2025, 03:39 PM UTC

    We are investigating the issue

  2. monitoring Nov 24, 2025, 03:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 24, 2025, 04:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025

We are experiencing an issue with our website

Detected by Pingoru
Nov 18, 2025, 02:07 PM UTC
Resolved
Nov 18, 2025, 06:57 PM UTC
Duration
4h 50m
Affected: Justworks.com Website
Timeline · 3 updates
  1. identified Nov 18, 2025, 02:07 PM UTC

    www.justworks.com is not loading - we are aware of the issue and awaiting a fix

  2. monitoring Nov 18, 2025, 02:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 18, 2025, 06:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 17, 2025

We are experiencing an issue with our Timecards feature

Detected by Pingoru
Nov 17, 2025, 07:21 PM UTC
Resolved
Nov 17, 2025, 10:32 PM UTC
Duration
3h 11m
Affected: Justworks PlatformJustworks Time Tracking Platform
Timeline · 3 updates
  1. investigating Nov 17, 2025, 07:21 PM UTC

    We are currently investigating the issue

  2. monitoring Nov 17, 2025, 09:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 17, 2025, 10:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 4, 2025

Slow Response Times

Detected by Pingoru
Nov 04, 2025, 01:30 PM UTC
Resolved
Nov 04, 2025, 02:27 PM UTC
Duration
56m
Affected: Justworks Platform
Timeline · 3 updates
  1. investigating Nov 04, 2025, 01:30 PM UTC

    We are currently investigating slow load times and time outs within the product

  2. monitoring Nov 04, 2025, 01:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 04, 2025, 02:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

We are experiencing some issues with parts of our product not loading

Detected by Pingoru
Oct 20, 2025, 02:09 PM UTC
Resolved
Oct 21, 2025, 12:14 PM UTC
Duration
22h 5m
Affected: Justworks Platform
Timeline · 3 updates
  1. monitoring Oct 20, 2025, 02:09 PM UTC

    We are monitoring reported issues with our site and various features not loading. We will provide updates as we uncover more.

  2. monitoring Oct 20, 2025, 03:30 PM UTC

    We are monitoring any issues as they relate to the AWS widespread outage occurring on October 20, 2025

  3. resolved Oct 21, 2025, 12:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 14, 2025

We are experiencing intermittent issues with various portions of our application

Detected by Pingoru
Oct 14, 2025, 01:15 PM UTC
Resolved
Oct 14, 2025, 09:21 PM UTC
Duration
8h 5m
Affected: Justworks PlatformJustworks Mobile App
Timeline · 4 updates
  1. investigating Oct 14, 2025, 01:15 PM UTC

    We are investigating the issue

  2. investigating Oct 14, 2025, 02:09 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 14, 2025, 06:10 PM UTC

    Features are recovering and we are monitoring fixes that have been put in place.

  4. resolved Oct 14, 2025, 09:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 26, 2025

We are experiencing an issue with payroll forecasts loading

Detected by Pingoru
Sep 26, 2025, 01:02 PM UTC
Resolved
Sep 26, 2025, 02:34 PM UTC
Duration
1h 31m
Affected: Justworks Platform
Timeline · 3 updates
  1. investigating Sep 26, 2025, 01:02 PM UTC

    We are investigating this issue and will provide updates as they're available.

  2. monitoring Sep 26, 2025, 02:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 26, 2025, 02:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 21, 2025

We are experiencing some issues with our load times

Detected by Pingoru
Aug 21, 2025, 07:16 PM UTC
Resolved
Aug 21, 2025, 08:07 PM UTC
Duration
50m
Affected: Justworks.com WebsiteJustworks Payroll PlatformJustworks PlatformJustworks Time Tracking Platform
Timeline · 3 updates
  1. investigating Aug 21, 2025, 07:16 PM UTC

    We are aware of issues with our product load times and we are investigating the problem

  2. monitoring Aug 21, 2025, 07:55 PM UTC

    We are seeing faster response times and believe service should be restored.

  3. resolved Aug 21, 2025, 08:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 15, 2025

We are experiencing an issue with our platform and sections are not loading

Detected by Pingoru
Aug 15, 2025, 07:13 PM UTC
Resolved
Aug 15, 2025, 07:40 PM UTC
Duration
26m
Affected: Justworks Payroll PlatformJustworks Platform
Timeline · 3 updates
  1. investigating Aug 15, 2025, 07:13 PM UTC

    We are currently investigating an issue with customers navigating to parts of our product. Our team is working to identify the issue and we will share an update on a resolution time soon.

  2. monitoring Aug 15, 2025, 07:27 PM UTC

    We are seeing pages return to normal and customers are able to access the product.

  3. resolved Aug 15, 2025, 07:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 3, 2025

Customers are currently unable to complete open enrollment for medical, dental, and vision plans

Detected by Pingoru
Apr 03, 2025, 10:07 PM UTC
Resolved
Apr 04, 2025, 12:44 AM UTC
Duration
2h 37m
Affected: Justworks Platform
Timeline · 3 updates
  1. investigating Apr 03, 2025, 10:07 PM UTC

    We are investigating an issue where customers are unable to proceed with open enrollment for medical, dental, and vision plans

  2. monitoring Apr 03, 2025, 10:16 PM UTC

    We've implemented a fix and are monitoring for any lingering issues.

  3. resolved Apr 04, 2025, 12:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 3, 2025

Justworks PEO is currently down and offline

Detected by Pingoru
Feb 03, 2025, 06:53 PM UTC
Resolved
Feb 04, 2025, 12:01 AM UTC
Duration
5h 7m
Affected: Justworks PlatformJustworks Mobile App
Timeline · 3 updates
  1. identified Feb 03, 2025, 06:53 PM UTC

    Justworks PEO is currently down and offline

  2. identified Feb 03, 2025, 07:12 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Feb 04, 2025, 12:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 23, 2024

Justworks Time Tracking is Offline

Detected by Pingoru
Oct 23, 2024, 10:14 PM UTC
Resolved
Oct 23, 2024, 10:39 PM UTC
Duration
25m
Affected: Justworks Time Tracking PlatformJustworks Time Tracking Mobile App
Timeline · 2 updates
  1. investigating Oct 23, 2024, 10:14 PM UTC

    We are currently working on identifying the issue.

  2. resolved Oct 23, 2024, 10:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 9, 2024

Impact to service due to Hurricane Milton

Detected by Pingoru
Oct 09, 2024, 01:01 PM UTC
Resolved
Oct 14, 2024, 03:03 PM UTC
Duration
5d 2h
Affected: 24/7 Support
Timeline · 2 updates
  1. monitoring Oct 09, 2024, 01:01 PM UTC

    Due to the impact of Hurricane Milton in Florida and surrounding areas, our responses to support inquiries may be delayed. We encourage customers to reach us via email to avoid phone wait times. Thank you for your patience.

  2. resolved Oct 14, 2024, 03:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 27, 2024

Hurricane Helene

Detected by Pingoru
Sep 27, 2024, 01:02 PM UTC
Resolved
Sep 27, 2024, 09:51 PM UTC
Duration
8h 49m
Affected: 24/7 Support
Timeline · 2 updates
  1. monitoring Sep 27, 2024, 01:02 PM UTC

    Due to the impact of Hurricane Helene in Florida, our responses to support inquires may be delayed. We encourage customers to reach us via email to avoid phone wait times. Thank you for your patience.

  2. resolved Sep 27, 2024, 09:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 17, 2024

Investigating reports of users being unable to login

Detected by Pingoru
Sep 17, 2024, 05:16 PM UTC
Resolved
Sep 17, 2024, 08:17 PM UTC
Duration
3h
Affected: Justworks Platform
Timeline · 7 updates
  1. investigating Sep 17, 2024, 05:16 PM UTC

    We are currently investigating the issue

  2. identified Sep 17, 2024, 06:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 17, 2024, 06:49 PM UTC

    Login functionality has been partially restored but is slower than normal. We are still working on a full recovery.

  4. identified Sep 17, 2024, 07:23 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Sep 17, 2024, 07:24 PM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Sep 17, 2024, 08:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Sep 17, 2024, 08:17 PM UTC

    This incident has been resolved.

Read the full incident report →