Justworks incident

We are experiencing an issue with our phone support services

Major Resolved View vendor source →

Justworks experienced a major incident on January 6, 2026 affecting 24/7 Support, lasting 3h 48m. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2026, 11:45 PM UTC
Resolved
Jan 07, 2026, 03:34 AM UTC
Duration
3h 48m
Detected by Pingoru
Jan 06, 2026, 11:45 PM UTC

Affected components

24/7 Support

Update timeline

  1. investigating Jan 06, 2026, 11:45 PM UTC

    We are currently experiencing an issue with our phone support services and may be unable to answer your calls. Please email us at [email protected] or chat with us for immediate assistance.

  2. monitoring Jan 07, 2026, 02:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 07, 2026, 03:34 AM UTC

    This incident has been resolved.