Junction Outage History
Junction is up right nowPingoru has recorded 57 incidents for Junction: 57 in the last 12 months and 27 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 3 of 720 (0%) |
| May 2026 | 21 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 7 | 22 of 744 (3%) |
| September 2026 | 9 | 23 of 720 (3%) |
| October 2026 | 12 | 61 of 744 (8%) |
| November 2026 | 0 | 0 of 114 (0%) |
Incidents, newest first
Major October 26, 2026 LabCorp Order Processing Delays 2h 12m API and Apps (Lab Testing API), Lab Partners (Labcorp)
Started Oct 26, 2026, 05:43 PM UTC· resolved Oct 26, 2026, 07:55 PM UTC
- investigating Oct 26, 2026, 05:43 PM UTC
We’re investigating an issue affecting LabCorp order processing. Errors from LabCorp’s validation service are delaying requisition creation for some orders. Affected orders are automatically retrying, and we’ll provide an update as more information becomes available.
- monitoring Oct 26, 2026, 07:02 PM UTC
Affected orders are beginning to process as automatic retries succeed. Requisition creation is resuming, and we’re monitoring recovery.
- resolved Oct 26, 2026, 07:55 PM UTC
Ordering has returned to normal.
Minor October 23, 2026 US: API and Apps → Lab Testing API 1h 50m API and Apps (Lab Testing API), Lab Partners (Labcorp), Lab Partners (Quest)
Started Oct 23, 2026, 12:08 AM UTC· resolved Oct 23, 2026, 01:59 AM UTC
- investigating Oct 23, 2026, 12:08 AM UTC
We are investigating a reported outage. Affected service: API and Apps → Lab Testing API Affected API regions: US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS
- investigating Oct 23, 2026, 12:10 AM UTC
We are experiencing delays in requisition creation and result processing in US production and are investigating the root cause.
- monitoring Oct 23, 2026, 01:04 AM UTC
We have identified the cause of the issue and deployed a fix. We are monitoring to confirm the issue is resolved.
- resolved Oct 23, 2026, 01:59 AM UTC
The fix has been successful, and the issue is now resolved. Order requisition creation and result processing has returned to normal.
Minor October 15, 2026 US: Lab Partners → Quest 7h Lab Partners (Quest)
Started Oct 15, 2026, 12:57 AM UTC· resolved Oct 15, 2026, 07:58 AM UTC
- investigating Oct 15, 2026, 12:57 AM UTC
We are investigating a reported outage. Affected service: Lab Partners → Quest Affected API regions: US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS Synchronous operations of PSC Appointment API may experience a high level of errors. Async Confirmation may cancel the pending appointment if confirmation timeout is exceeded during the incident. PSC Availability Cache may return stale information or error.
- resolved Oct 15, 2026, 07:58 AM UTC
The incident with Lab Partners → Quest in the US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS region has been resolved.
Minor October 14, 2026 US: Lab Partners → Quest 9h 36m Lab Partners (Quest)
Started Oct 14, 2026, 08:58 AM UTC· resolved Oct 14, 2026, 06:35 PM UTC
- investigating Oct 14, 2026, 08:58 AM UTC
We are investigating a reported outage. Affected service: Lab Partners → Quest Affected API regions: US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS Synchronous operations of PSC Appointment API may experience a high level of errors. Async Confirmation may cancel the pending appointment if confirmation timeout is exceeded during the incident. PSC Availability Cache may return stale information or error.
- resolved Oct 14, 2026, 06:35 PM UTC
The incident with Lab Partners → Quest in the US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS region has been resolved.
Minor October 12, 2026 US: Lab Partners → Quest 6h 33m Lab Partners (Quest)
Started Oct 12, 2026, 01:25 AM UTC· resolved Oct 12, 2026, 07:59 AM UTC
- investigating Oct 12, 2026, 01:25 AM UTC
We are investigating a reported outage. Affected service: Lab Partners → Quest Affected API regions: US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS Requisition creation for new orders may be delayed.
- resolved Oct 12, 2026, 07:59 AM UTC
The incident with Lab Partners → Quest in the US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS region has been resolved. Delayed requisition creation will be resumed automatically.
Minor October 11, 2026 US: Lab Partners → Quest 6h 40m Lab Partners (Quest)
Started Oct 11, 2026, 01:16 AM UTC· resolved Oct 11, 2026, 07:56 AM UTC
- investigating Oct 11, 2026, 01:16 AM UTC
We are investigating a reported outage. Affected service: Lab Partners → Quest Affected API regions: US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS Requisition creation for new orders may be delayed.
- resolved Oct 11, 2026, 07:56 AM UTC
The incident with Lab Partners → Quest in the US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS region has been resolved. Delayed requisition creation will be resumed automatically.
Minor October 8, 2026 Delay in Apple HealthKit data processing 17h 6m Device Data Providers (Apple Healthkit)
Started Oct 08, 2026, 10:07 PM UTC· resolved Oct 09, 2026, 03:14 PM UTC
- identified Oct 08, 2026, 10:07 PM UTC
We identified a growing backlog of Apple HealthKit data processing in the Production US environment. We are working on addressing the issue. Apple HealthKit data may arrive with some delay.
- monitoring Oct 09, 2026, 10:23 AM UTC
75% of the backlog has cleared through over the UTC midnight & morning. We expect full resolution later in UTC afternoon.
- resolved Oct 09, 2026, 03:14 PM UTC
The data processing backlog for Apple HealthKit has fully cleared.
Minor October 7, 2026 Disruption with a la carte ordering in Prod US 3h 15m API and Apps (Lab Testing API)
Started Oct 07, 2026, 06:00 PM UTC· resolved Oct 07, 2026, 09:15 PM UTC
- investigating Oct 07, 2026, 06:17 PM UTC
We detected issues with a la carte ordering in Prod US. We are investigating the issue.
- investigating Oct 07, 2026, 06:56 PM UTC
Degradation of ordering capabilities across all labs
- resolved Oct 08, 2026, 09:54 PM UTC
Majority of order creation traffic was healthy since October 7 2026 2:51 PM EDT. Residual issues were resolved since October 7 2026 5:15 PM EDT.
Minor October 7, 2026 Junction US API outage 12m API and Apps (Core API Infrasutrcture), API and Apps (Device API), API and Apps (Lab Testing API), API and Apps (Management API) and 2 more
Started Oct 07, 2026, 01:39 PM UTC· resolved Oct 07, 2026, 01:51 PM UTC
- identified Oct 07, 2026, 01:39 PM UTC
A significant portion of API requests is erroring with a 5xx status code. We are investigating the issue.
- monitoring Oct 07, 2026, 01:47 PM UTC
The root cause has been identified. Service has begun recovery.
- resolved Oct 07, 2026, 01:51 PM UTC
Service has fully recovered.
Minor October 6, 2026 US: Lab Partners → Quest 4h 39m Lab Partners (Quest)
Started Oct 06, 2026, 08:47 AM UTC· resolved Oct 06, 2026, 01:27 PM UTC
- investigating Oct 06, 2026, 08:47 AM UTC
We are investigating a reported outage. Affected service: Lab Partners → Quest Affected API regions: US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS Synchronous operations of PSC Appointment API may experience a high level of errors. Async Confirmation may cancel the pending appointment if confirmation timeout is exceeded during the incident. PSC Availability Cache may return stale information or error.
- resolved Oct 06, 2026, 01:27 PM UTC
The incident with Lab Partners → Quest in the US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS region has been resolved.
Minor October 2, 2026 Elevated 5xx error rate across API services 14m API and Apps (Core API Infrasutrcture), API and Apps (Device API), API and Apps (Lab Testing API), API and Apps (Management API) and 2 more
Started Oct 02, 2026, 04:29 PM UTC· resolved Oct 02, 2026, 04:43 PM UTC
- investigating Oct 02, 2026, 04:29 PM UTC
We have detected an elevated level of 5xx error rate across API services since 17:19 UTC+1. We are investigating the issue.
- monitoring Oct 02, 2026, 04:43 PM UTC
We had identified the infrastructural issue and rolled out a mitigation. Service is recovering. We are monitoring for any further issues.
- resolved Oct 02, 2026, 05:41 PM UTC
Service has fully recovered since 17:42 UTC+1.
Minor October 2, 2026 US: Lab Partners → Quest 1h 38m Lab Partners (Quest)
Started Oct 02, 2026, 11:56 AM UTC· resolved Oct 02, 2026, 01:35 PM UTC
- investigating Oct 02, 2026, 11:56 AM UTC
We are investigating a reported outage. Affected service: Lab Partners → Quest Affected API regions: US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS Synchronous operations of PSC Appointment API may experience a high level of errors. Async Confirmation may cancel the pending appointment if confirmation timeout is exceeded during the incident. PSC Availability Cache may return stale information or error.
- resolved Oct 02, 2026, 01:35 PM UTC
The incident with Lab Partners → Quest in the US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS region has been resolved.
Minor September 28, 2026 US: Lab Partners → Quest 1h 15m Lab Partners (Quest)
Started Sep 28, 2026, 11:01 AM UTC· resolved Sep 28, 2026, 12:16 PM UTC
- investigating Sep 28, 2026, 11:01 AM UTC
We are investigating a reported outage. Affected service: Lab Partners → Quest Affected API regions: US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS Synchronous operations of PSC Appointment API may experience a high level of errors. Async Confirmation may cancel the pending appointment if confirmation timeout is exceeded during the incident. PSC Availability Cache may return stale information or error.
- resolved Sep 28, 2026, 12:16 PM UTC
The incident with Lab Partners → Quest in the US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS region has been resolved. (not set)
Minor September 25, 2026 US: API and Apps → Core API Infrasutrcture 5m API and Apps (Core API Infrasutrcture)
Started Sep 25, 2026, 10:22 AM UTC· resolved Sep 25, 2026, 10:27 AM UTC
- investigating Sep 25, 2026, 10:22 AM UTC
We are investigating a reported outage. Affected service: API and Apps → Core API Infrasutrcture Affected API regions: US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS
- resolved Sep 25, 2026, 10:27 AM UTC
The incident with API and Apps → Core API Infrasutrcture in the US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS region has been resolved. (not set)
Minor September 24, 2026 US: Lab Partners → Labcorp 3h 46m Lab Partners (Labcorp)
Started Sep 24, 2026, 02:01 PM UTC· resolved Sep 24, 2026, 05:47 PM UTC
- investigating Sep 24, 2026, 02:01 PM UTC
We are investigating a reported outage. Affected service: Lab Partners → Labcorp Affected API regions: US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS Requisition creation for new orders may be delayed.
- monitoring Sep 24, 2026, 03:27 PM UTC
Labcorp ordering is operating normally again, and we’re continuing to monitor it.
- resolved Sep 24, 2026, 05:47 PM UTC
The incident with Lab Partners → Labcorp in the US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS region has been resolved. (not set)
- resolved Sep 24, 2026, 05:49 PM UTC
The incident has been fully resolved.
Minor September 20, 2026 US: Lab Partners → Quest 2h 38m Lab Partners (Quest)
Started Sep 20, 2026, 02:22 PM UTC· resolved Sep 20, 2026, 05:00 PM UTC
- investigating Sep 20, 2026, 02:22 PM UTC
We are investigating a reported outage. Affected service: Lab Partners → Quest Affected API regions: US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS Synchronous operations of PSC Appointment API may experience a high level of errors. Async Confirmation may cancel the pending appointment if confirmation timeout is exceeded during the incident. PSC Availability Cache may return stale information or error.
- resolved Sep 20, 2026, 05:00 PM UTC
The incident with Lab Partners → Quest in the US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS region has been resolved. (not set)
Minor September 20, 2026 US: Lab Partners → Quest 2h 44m Lab Partners (Quest)
Started Sep 20, 2026, 08:51 AM UTC· resolved Sep 20, 2026, 11:36 AM UTC
- investigating Sep 20, 2026, 08:51 AM UTC
We are investigating a reported outage. Affected service: Lab Partners → Quest Affected API regions: US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS Synchronous operations of PSC Appointment API may experience a high level of errors. Async Confirmation may cancel the pending appointment if confirmation timeout is exceeded during the incident. PSC Availability Cache may return stale information or error.
- resolved Sep 20, 2026, 11:36 AM UTC
The incident with Lab Partners → Quest in the US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS region has been resolved. (not set)
Minor September 18, 2026 US: Lab Partners → Quest 59m Lab Partners (Quest)
Started Sep 18, 2026, 07:40 AM UTC· resolved Sep 18, 2026, 08:40 AM UTC
- investigating Sep 18, 2026, 07:40 AM UTC
We are investigating a reported outage. Affected service: Lab Partners → Quest Affected API regions: US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS Synchronous operations of PSC Appointment API may experience a high level of errors. Async Confirmation may cancel the pending appointment if confirmation timeout is exceeded during the incident. PSC Availability Cache may return stale information or error.
- resolved Sep 18, 2026, 08:40 AM UTC
The incident with Lab Partners → Quest in the US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS region has been resolved. (not set)
Minor September 10, 2026 Some order creation and PSC appointment booking requests are timing out 1h API and Apps (Lab Testing API)
Started Sep 10, 2026, 08:50 PM UTC· resolved Sep 10, 2026, 09:50 PM UTC
- monitoring Sep 10, 2026, 10:46 PM UTC
A portion of order creation requests and and PSC appointment booking requests had been impacted by an ongoing incident of Temporal Cloud, our service provider, during 20:50 UTC to 21:50 UTC. Services have recovered at the moment, and we are monitoring for any further issue. Ref: https://status.temporal.io/incidents/sbklf2d1c35d
- resolved Sep 11, 2026, 08:15 AM UTC
Our service provider, Temporal Cloud, has declared full resolution. Junction support has begun reaching out to customers with affected orders.
Minor September 10, 2026 US: Lab Partners → Labcorp 8h 25m Lab Partners (Labcorp)
Started Sep 10, 2026, 09:50 AM UTC· resolved Sep 10, 2026, 06:16 PM UTC
- investigating Sep 10, 2026, 09:50 AM UTC
We are investigating a reported outage. Affected service: Lab Partners → Labcorp Affected API regions: US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS Requisition creation for new orders may be delayed.
- resolved Sep 10, 2026, 06:16 PM UTC
The incident with Lab Partners → Labcorp in the US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS region has been resolved. (not set)
Minor September 1, 2026 US: API and Apps → Core API Infrasutrcture 1h 44m API and Apps (Core API Infrasutrcture), API and Apps (Device API), API and Apps (Lab Testing API), API and Apps (Management API) and 6 more
Started Sep 01, 2026, 05:45 PM UTC· resolved Sep 01, 2026, 07:29 PM UTC
- investigating Sep 01, 2026, 05:45 PM UTC
We are investigating a reported outage. Affected service: API and Apps → Core API Infrasutrcture Affected API regions: US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS
- monitoring Sep 01, 2026, 05:56 PM UTC
Junction had rolled out some mitigations against the ongoing us-central1-b network outage. GCP Incident Event ID: DLBWSVS
- resolved Sep 01, 2026, 07:29 PM UTC
The incident with API and Apps → Core API Infrasutrcture in the US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS region has been resolved. (not set)
Minor August 26, 2026 US: Lab Partners → Quest 8h 29m Lab Partners (Quest)
Started Aug 26, 2026, 03:09 PM UTC· resolved Aug 26, 2026, 11:39 PM UTC
- investigating Aug 26, 2026, 03:09 PM UTC
We are investigating a reported outage. Affected service: Lab Partners → Quest Affected API regions: US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS Requisition creation for new orders may be delayed.
- resolved Aug 26, 2026, 11:39 PM UTC
The incident with Lab Partners → Quest in the US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS region has been resolved. (not set)
Minor August 26, 2026 US: Lab Partners → Labcorp 8h 37m Lab Partners (Labcorp)
Started Aug 26, 2026, 03:01 PM UTC· resolved Aug 26, 2026, 11:39 PM UTC
- investigating Aug 26, 2026, 03:01 PM UTC
We are investigating a reported outage. Affected service: Lab Partners → Labcorp Affected API regions: US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS Requisition creation for new orders may be delayed.
- resolved Aug 26, 2026, 11:39 PM UTC
The incident with Lab Partners → Labcorp in the US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS region has been resolved. (not set)
Minor August 26, 2026 US API outage 2h 45m API and Apps (Core API Infrasutrcture), API and Apps (Device API), API and Apps (Lab Testing API), API and Apps (Management API) and 3 more
Started Aug 26, 2026, 04:00 AM UTC· resolved Aug 26, 2026, 06:45 AM UTC
- investigating Aug 26, 2026, 05:14 AM UTC
We are investigating a reported outage. Affected API regions: US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS
- monitoring Aug 26, 2026, 06:45 AM UTC
We have resolved the underlying infrastructural issue affecting the Junction API US region. Service is now recovering: • Queued jobs and ingested data are gradually being resumed automatically. • You may now retry any failing mutation API requests — such as order creation requests — during the incident window.
- resolved Aug 26, 2026, 08:21 AM UTC
The incident in the Junction API US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS region has been resolved.
Minor August 18, 2026 US: Lab Partners → Quest 4h 27m Lab Partners (Quest)
Started Aug 18, 2026, 08:39 AM UTC· resolved Aug 18, 2026, 01:06 PM UTC
- investigating Aug 18, 2026, 08:39 AM UTC
We are investigating a reported outage. Affected service: Lab Partners → Quest Affected API regions: US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS Requisition creation for new orders may be delayed.
- resolved Aug 18, 2026, 01:06 PM UTC
The incident with Lab Partners → Quest in the US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS region has been resolved. (not set)