Resolved after 14 minutes, affecting API and Apps (Core API Infrasutrcture) and API and Apps (Device API) and 1 more, on October 2, 2026.
We had identified the infrastructural issue and rolled out a mitigation. Service is recovering. We are monitoring for any further issues.
Affected components
API and Apps (Core API Infrasutrcture)API and Apps (Device API)API and Apps (Lab Testing API)API and Apps (Management API)API and Apps (Dashboard)API and Apps (Patient Portal)
Update timeline
- investigating Oct 02, 2026, 04:29 PM UTC
We have detected an elevated level of 5xx error rate across API services since 17:19 UTC+1. We are investigating the issue.
- monitoring Oct 02, 2026, 04:43 PM UTC
We had identified the infrastructural issue and rolled out a mitigation. Service is recovering. We are monitoring for any further issues.
- resolved Oct 02, 2026, 05:41 PM UTC
Service has fully recovered since 17:42 UTC+1.
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