Resolved after 1 hour 50 minutes, affecting API and Apps (Lab Testing API) and Lab Partners (Labcorp) and 1 more, on October 23, 2026.
The fix has been successful, and the issue is now resolved. Order requisition creation and result processing has returned to normal.
Affected components
Update timeline
- investigating Oct 23, 2026, 12:08 AM UTC
We are investigating a reported outage. Affected service: API and Apps → Lab Testing API Affected API regions: US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS
- investigating Oct 23, 2026, 12:10 AM UTC
We are experiencing delays in requisition creation and result processing in US production and are investigating the root cause.
- monitoring Oct 23, 2026, 01:04 AM UTC
We have identified the cause of the issue and deployed a fix. We are monitoring to confirm the issue is resolved.
- resolved Oct 23, 2026, 01:59 AM UTC
The fix has been successful, and the issue is now resolved. Order requisition creation and result processing has returned to normal.
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