Resolved after 2 hours 44 minutes, affecting Lab Partners (Quest), on September 20, 2026.
The incident with Lab Partners → Quest in the US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS region has been resolved. (not set)
Affected components
Update timeline
- investigating Sep 20, 2026, 08:51 AM UTC
We are investigating a reported outage. Affected service: Lab Partners → Quest Affected API regions: US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS Synchronous operations of PSC Appointment API may experience a high level of errors. Async Confirmation may cancel the pending appointment if confirmation timeout is exceeded during the incident. PSC Availability Cache may return stale information or error.
- resolved Sep 20, 2026, 11:36 AM UTC
The incident with Lab Partners → Quest in the US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS region has been resolved. (not set)
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