Junction Outage History

Junction had 31 outages in the last 2 years totaling 39h 52m of downtime — averaging 1.3 incidents per month.

There were 31 Junction outages since June 27, 2025 totaling 39h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.junction.com

Major March 11, 2026

junction.com DNS resolution...

Detected by Pingoru: Mar 11, 2026, 05:03 PM UTC
Resolved: Mar 11, 2026, 09:34 PM UTC
Duration: 4h 31m

Affected: Junction API (US)Junction API (EU)Junction Dashboard (Dashboard)

Timeline · 2 updates

investigating Mar 11, 2026, 05:03 PM UTC

Junction API and Dashboard are experiencing outage currently due to DNS resolution issue. Device and Lab Test data processing remains operational. You are not affected also if you are accessing Junction API through tryvital.io subdomains.
resolved Mar 11, 2026, 09:34 PM UTC

The root cause of the DNS resolution issue has been resolved. The updated DNS records should have propagated through most of the public DNS nameservers at this point. Device and Lab Test data processing remains operational. Note that API requests were unaffected by this incident if they were made through these methods: (i) via the a tryvital.io subdomain; or (ii) any of our server-side SDKs.

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Major December 8, 2025

Quest Diagnostics Appointme...

Detected by Pingoru: Dec 08, 2025, 12:42 AM UTC
Resolved: Dec 08, 2025, 11:07 AM UTC
Duration: 10h 25m

Affected: Junction API (US)

Timeline · 2 updates

investigating Dec 08, 2025, 12:42 AM UTC

PSC Appointment Scheduling API for Quest Diagnostics is experiencing an outage since Sunday December 7 7:08 PM ET. As a result, the following Junction API endpoints are impacted: - /v3/order/psc/appointment/availability - /v3/order/{orderid}/psc/appointment/book - /v3/order/{orderid}/psc/appointment/reschedule - /v3/order/{orderid}/psc/appointment/cancel - /v3/order/psc/appointment/cancellation-reasons - /v3/order/{orderid}/psc/appointment The issues are intermittent and you may observe 500 Internal Server Error responses. Our team has escalated this issue with Quest, and is monitoring the situation for a resolution. We will provide updates as they become available.
resolved Dec 08, 2025, 11:07 AM UTC

Hi everyone, The earlier outage affecting the Quest Diagnostics Appointment Scheduling has resolved. The API has stablized and resume normal operation since December 7 9:30 PM Eastern Time. Thank you for your patience while we monitor the recovery and stability of upstream Quest API Appointment Scheduling services over the past few hours, and we’re sorry for any disruption this may have caused! Please let us know if you have any further issues. —The Junction Team

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Major November 18, 2025

Junction Dashboard sign-in ...

Detected by Pingoru: Nov 18, 2025, 03:16 PM UTC
Resolved: Nov 18, 2025, 11:35 PM UTC
Duration: 8h 19m

Affected: Junction Dashboard (Dashboard)

Timeline · 2 updates

investigating Nov 18, 2025, 03:16 PM UTC

Our Identity Provider (Auth0) uses Cloudflare, which is currently experiencing a global outage. As a consequence, the Junction Dashboard is experiencing issues with respect to authentication (Google Sign-In and Email Magic Link). We are looking into workarounds and monitoring the Cloudflare outage. Note that this affects only the Junction Dashboard. Junction API and Device and Lab Testing data processing are operating normally.
resolved Nov 18, 2025, 11:35 PM UTC

Our team has deployed a workaround for the authentication issue with Auth0 (our Identity Provider) who is affected by the Cloudflare outage. Access to the Junction Dashboard has been restored for the time being. We are continuing to monitor system for any new issues caused by the ongoing Cloudflare outage. As a reminder, Junction API operations and Device/Lab Testing data processing were not impacted. Thank you for your patience while we worked through this incident.

Read the full incident report →

Major September 28, 2025

PSC Appointment Scheduling ...

Detected by Pingoru: Sep 28, 2025, 01:03 PM UTC
Resolved: Sep 28, 2025, 08:59 PM UTC
Duration: 7h 56m

Affected: Junction API (US)

Timeline · 2 updates

investigating Sep 28, 2025, 01:03 PM UTC

PSC Appointment Scheduling API for Quest Diagnostics is experiencing an outage since Sunday September 28 07:30 AM ET. The following Junction API endpoints are impacted: - /v3/order/psc/appointment/availability - /v3/order/{orderid}/psc/appointment/book - /v3/order/{orderid}/psc/appointment/reschedule - /v3/order/{orderid}/psc/appointment/cancel - /v3/order/psc/appointment/cancellation-reasons - /v3/order/{orderid}/psc/appointment The issues are intermittent and you may observe 500 Internal Server Error responses. Our team has escalated this issue with Quest, and is monitoring the situation for a resolution. We will provide updates as they become available.
resolved Sep 28, 2025, 08:59 PM UTC

Hi everyone, The earlier outage affecting the Quest Diagnostics Appointment Scheduling has resolved. The API has stablized and resume normal operation since 2:00 PM Eastern Time. Thank you for your patience while we monitor the recovery and stability of upstream Quest API Appointment Scheduling services over the past few hours, and we’re sorry for any disruption this may have caused! Please let us know if you have any further issues. —The Junction Team

Read the full incident report →

Major July 17, 2025

Fitbit API Outage

Detected by Pingoru: Jul 17, 2025, 11:43 AM UTC
Resolved: Jul 17, 2025, 03:00 PM UTC
Duration: 3h 17m

Affected: Provider Health - Europe (Fitbit)

Timeline · 2 updates

investigating Jul 17, 2025, 11:43 AM UTC

We’re currently experiencing an interruption with the Fitbit API and are actively monitoring the situation. Impact: users can’t connect new Fitbit accounts. no new Fitbit data is currently being ingested. Data processing will catch up automatically once the service is restored.
resolved Jul 17, 2025, 03:00 PM UTC

Fitbit has officially marked the incident as resolved on Web API.

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Major June 30, 2025

Freestyle Libre integration...

Detected by Pingoru: Jun 30, 2025, 02:41 PM UTC
Resolved: Jun 30, 2025, 08:05 PM UTC
Duration: 5h 24m

Affected: Provider Health - Europe (Freestyle Libre)

Timeline · 2 updates

investigating Jun 30, 2025, 02:41 PM UTC

Libre integrations in the Junction US region are experiencing connectivity issues. We are working with our partners to resolve this. New connections cannot be made at this time. Data processing will catch up once the issue is resolved. Libre integrations in the Junction EU region remain fully operational.
resolved Jun 30, 2025, 08:05 PM UTC

Libre integrations in the Junction US region has recovered. Libre integrations in the Junction EU region remain fully operational.

Read the full incident report →