JumpCloud incident

Degraded Commands Service

Resolved after 1 hour 5 minutes, affecting Commands - US Region and Commands - EU Region and 1 more, on September 25, 2026.

monitoring Sep 25, 2026, 05:55 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 25, 2026, 05:27 PM UTC
Resolved
Sep 25, 2026, 06:33 PM UTC
Duration
1h 5m
Detected by Pingoru
Sep 25, 2026, 05:27 PM UTC

Affected components

Commands - US RegionCommands - EU RegionCommands - IN Region

Update timeline

  1. investigating Sep 25, 2026, 05:27 PM UTC

    We're currently investigating reports of degraded performance with updating Details or Associations to Commands in the Admin Portal. We are investigating the cause of the issues currently, and will update the status event once resolved.

  2. identified Sep 25, 2026, 05:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 25, 2026, 05:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 25, 2026, 06:33 PM UTC

    This incident has been resolved.

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