JumpCloud experienced a minor incident on September 25, 2026 affecting Commands - US Region and Commands - EU Region and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Commands - US RegionCommands - EU RegionCommands - IN Region
Update timeline
- investigating Sep 25, 2026, 05:27 PM UTC
We're currently investigating reports of degraded performance with updating Details or Associations to Commands in the Admin Portal. We are investigating the cause of the issues currently, and will update the status event once resolved.
- identified Sep 25, 2026, 05:29 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 25, 2026, 05:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 25, 2026, 06:33 PM UTC
This incident has been resolved.