JumpCloud incident
US Region - Increased error rates with device certificate issuance and renewal
Resolved after 38 minutes, affecting Agent - US Region, on October 22, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 22, 2026, 04:21 PM UTC
We have identified an issue affecting device certificate issuance and renewal for customers in our US region, beginning at approximately 9:26 AM MT (15:26 UTC). During this time, devices requesting a new or renewed device certificate may be unable to obtain one. This primarily affects newly enrolled devices and devices whose certificates are due for renewal. Devices with existing valid certificates are not affected and continue to function normally.
- identified Oct 22, 2026, 04:44 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 22, 2026, 04:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 22, 2026, 05:00 PM UTC
This incident has been resolved.
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