Resolved after 2 hours 30 minutes, affecting Admin Console - EU Region and Admin Console - US Region and 1 more, on October 23, 2026.
Between approximately 15:20 and 15:50 UTC on October 23, 2026, some customers were unable to reliably load the JumpCloud Admin Portal and User Portal. Affected users may have seen error pages or slow, incomplete page loads. The cause was a network disruption at one of our third-party content delivery and security providers, which affected traffic through some of their Eastern US locations. Once their network stabilized, access to both portals returned to normal, and we have confirmed that the issue has been fully resolved. We know how much you depend on reliable access to JumpCloud to manage your organization, and we’re sorry for the disruption this caused you and your users. Even when a disruption starts with a provider, keeping you connected is our responsibility. We already have redundancy in place for this kind of event, and we are actively strengthening it so that failover happens faster and more automatically in the future. We are conducting a full review of this incident and will publish a Post-Incident Review here with a detailed timeline, root cause, and the steps we’re taking to prevent a recurrence.
Affected components
Update timeline
- investigating Oct 23, 2026, 03:55 PM UTC
We are currently investigating reports of errors when loading the JumpCloud User or Admin Portal. We will update with additional information within 30 minutes.
- monitoring Oct 23, 2026, 04:00 PM UTC
We identified errors related to a third party service. Error rates have decreased and we are continuing to monitor.
- monitoring Oct 23, 2026, 04:11 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 23, 2026, 04:24 PM UTC
Between approximately 15:20 and 15:50 UTC on October 23, 2026, some customers were unable to reliably load the JumpCloud Admin Portal and User Portal. Affected users may have seen error pages or slow, incomplete page loads. The cause was a network disruption at one of our third-party content delivery and security providers, which affected traffic through some of their Eastern US locations. Once their network stabilized, access to both portals returned to normal, and we have confirmed that the issue has been fully resolved. We know how much you depend on reliable access to JumpCloud to manage your organization, and we’re sorry for the disruption this caused you and your users. Even when a disruption starts with a provider, keeping you connected is our responsibility. We already have redundancy in place for this kind of event, and we are actively strengthening it so that failover happens faster and more automatically in the future. We are conducting a full review of this incident and will publish a Post-Incident Review here with a detailed timeline, root cause, and the steps we’re taking to prevent a recurrence.
- resolved Oct 23, 2026, 06:25 PM UTC
This incident has been resolved.
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