JumpCloud experienced a minor incident on September 14, 2026 affecting RADIUS - EU Region, lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
RADIUS - EU Region
Update timeline
- investigating Sep 14, 2026, 01:25 PM UTC
We are currently investigating an issue where after a password reset, some RADIUS sign-ins (VPN/Wi‑Fi) may fail with the new password. However - impacted users can still login with old password. We are investigating the cause of the issues currently, and will provide an update within one hour.
- monitoring Sep 14, 2026, 01:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 14, 2026, 02:38 PM UTC
This incident has now been resolved.