Jumio incident
Service Instability for Identity Verification & Authentication - (US DC)
Jumio experienced a major incident on July 29, 2025 affecting Identity Verification Processing and Authentication, lasting 4h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 29, 2025, 04:06 PM UTC
We're currently experiencing delays in processing Identity Verification and Authentication transactions in the US data center. This issue began around 15:00 UTC. All other services are fully operational. We'll provide an update as soon as the issue is resolved. We apologize for any inconvenience and appreciate your patience. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].
- identified Jul 29, 2025, 07:41 PM UTC
We're continuing to work actively to resolve the delays in processing Identity Verification and Authentication transactions in the US data center. We apologize for any inconvenience and appreciate your patience. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].
- resolved Jul 29, 2025, 08:46 PM UTC
We are pleased to inform you that the recent instability has been resolved, and our Identity Verification and Authentication services fully restored. We genuinely apologize for the inconvenience we caused. Our engineering staff has taken great care to make sure that the cause of this issue does not occur again. We appreciate your patience. For details of the service instability, please read below: At 15:00 UTC on 2025-07-29, we discovered unexpected issues . We have isolated the root cause, and worked toward a full resolution. As of 19:35 UTC on 2025-07-29, the Identity Verification and Authentication have been restored to proper functionality, and is fully available. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].