Jumio incident
Delay in Processing Identity Verification Transactions (US, EU and SGP)
Jumio experienced a minor incident on October 20, 2026 affecting Identity Verification Processing and Identity Verification Processing and 1 more component, lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2026, 04:31 PM UTC
We are currently experiencing processing delays affecting a subset of Identity Verification transactions across our US, EU, and SGP data centers, starting at approximately 15:00 UTC. Transactions routed to manual review during this window may experience delayed Callback and Retrieval responses. All other services remain fully operational. We apologize for any disruption this may cause and appreciate your patience, and will provide another update as soon as service is fully restored.
- monitoring Oct 20, 2026, 06:12 PM UTC
Processing delays for Identity Verification transactions have been mitigated, and queue levels are recovering. We are currently monitoring system health and response times to ensure continued stability. Further updates will be provided once fully resolved.
- resolved Oct 20, 2026, 06:42 PM UTC
Monitoring is complete, all backlogged transactions have been processed and all incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.