Is Jumio down?

Incident Notice: Document Verification (DocProof) Processing Delay We are currently experiencing a processing delay across all data centers for Document Verification (DocProof) transactions that involve manual processing. The issue began at 05:35 UTC on July 3, 2026. Current Status: All services remain operational, and our team is actively working to process the accumulated backlog and restore normal processing times. We will provide further update once normal processing times have been fully restored. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

Processing times have returned to normal, and the backlog has been successfully cleared. All DocProof transactions, including those requiring manual review, are now being processed as expected. We apologize for any inconvenience this incident may have caused and appreciate your patience and understanding while we worked to resolve the issue.

An inadvertent behaviour was identified in an internal Web Client deployment that prevented some users from completing their verification journey during the Selfie/Liveness capture step. The Engineering team identified the root cause and deployed a fix to resolve the issue affecting the liveness acquisition flow. Issue Start Time: June 17, 2026, 3:28 PM UTC Issue Mitigation Time: June 18, 2026, 9:30 AM UTC Current Status: All services are fully operational at this time. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].

We would like to inform you that we experienced an unexpected service interruption affecting our Rules service execution across our DC regions (US, EU, SGP). The issue has now been resolved, and the service is fully restored. We apologize for the inconvenience this may have caused. Our engineering teams have taken the necessary corrective actions to ensure this issue does not reoccur. We appreciate your patience and understanding during this time. For more details regarding the service disruption, please see below: Affected DC Regions: US, EU, SGP Started: 05:20 UTC
We identified that the Rules service triggers were failing to execute across our DC regional environments, which may have impacted the final transaction decisioning process. Resolved: 12:05 UTC
The Rules service logic was corrected, and all related service dependencies were successfully restored. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].

We experienced a processing delay affecting some IDV transactions in all data centers. During the incident window, customers may have seen some delays in receiving callback response for transactions and in result retrieval. Incident Timeline (UTC) EU PROD Started time: 06:16:00 UTC Recovered time: 06:30:00 UTC SGP PROD Started time: 06:38:00 UTC Recovered time: 06:57:00 UTC US PROD Started time: 06:49:20 UTC Recovered time: 07:10:00 UTC All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused. If you have further questions, please contact Jumio Support at https://support.jumio.com or [email protected].

We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running. All other services are fully operational. We'll provide an update as soon as the issue is resolved. We apologize for any inconvenience and appreciate your patience. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

We are pleased to inform you that the recent instability has been resolved, and our Identity Verification and Authentication services fully restored. We genuinely apologize for the inconvenience we caused. Our engineering staff has taken great care to make sure that the cause of this issue does not occur again. We appreciate your patience. For details of the service instability, please read below: At 15:40 UTC on 2026-05-09, we discovered unexpected issues. We have isolated the root cause and worked toward a full resolution. As of 19:47 UTC on 2026-05-09, the Identity Verification and Authentication have been restored to proper functionality, and is fully available. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].