Is Jumio down?

We would like to inform you that we experienced an unexpected service interruption affecting our Rules service execution across our DC regions (US, EU, SGP). The issue has now been resolved, and the service is fully restored. We apologize for the inconvenience this may have caused. Our engineering teams have taken the necessary corrective actions to ensure this issue does not reoccur. We appreciate your patience and understanding during this time. For more details regarding the service disruption, please see below: Affected DC Regions: US, EU, SGP Started: 05:20 UTC
We identified that the Rules service triggers were failing to execute across our DC regional environments, which may have impacted the final transaction decisioning process. Resolved: 12:05 UTC
The Rules service logic was corrected, and all related service dependencies were successfully restored. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].

We experienced a processing delay affecting some IDV transactions in all data centers. During the incident window, customers may have seen some delays in receiving callback response for transactions and in result retrieval. Incident Timeline (UTC) EU PROD Started time: 06:16:00 UTC Recovered time: 06:30:00 UTC SGP PROD Started time: 06:38:00 UTC Recovered time: 06:57:00 UTC US PROD Started time: 06:49:20 UTC Recovered time: 07:10:00 UTC All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused. If you have further questions, please contact Jumio Support at https://support.jumio.com or [email protected].

We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running. All other services are fully operational. We'll provide an update as soon as the issue is resolved. We apologize for any inconvenience and appreciate your patience. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

We are pleased to inform you that the recent instability has been resolved, and our Identity Verification and Authentication services fully restored. We genuinely apologize for the inconvenience we caused. Our engineering staff has taken great care to make sure that the cause of this issue does not occur again. We appreciate your patience. For details of the service instability, please read below: At 15:40 UTC on 2026-05-09, we discovered unexpected issues. We have isolated the root cause and worked toward a full resolution. As of 19:47 UTC on 2026-05-09, the Identity Verification and Authentication have been restored to proper functionality, and is fully available. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].

We are currently experiencing a delay in processing on all data centers for Identity Verification transactions. Transactions routed to manual review may have seen minor delays in receiving callback responses and in result retrieval. Please note that All services remain functional at this time, and we will update here when the service is fully restored. We apologize for any disruption this may have caused and appreciate your patience as our team worked to restore full service

We experienced a delay affecting some identity verification transactions between 02:58UTC to 11:19 UTC. During the impacted window, transactions routed to manual review may have seen minor delays in receiving callback responses and in result retrieval. All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused. If you have further questions, please contact Jumio Support at https://support.jumio.com or [email protected].

We are currently experiencing a brief degradation in our US DC data center. During this time, customers may experience delays when calling the Retrieval API endpoint service. Our team is actively investigating the issue and will provide further updates as more information becomes available.

The issue affecting our US data center has been resolved. During the incident, customers may have experienced increased latency and delays when calling the Retrieval API service. Our engineering team identified and addressed the underlying cause, and services have now returned to normal operating levels. We apologize for any inconvenience this may have caused and appreciate your patience.