Resolved after 7 hours 31 minutes, affecting Identity Verification Processing and Identity Verification Processing and 1 more, on July 3, 2026.
Processing times have returned to normal, and the backlog has been successfully cleared. All DocProof transactions, including those requiring manual review, are now being processed as expected. We apologize for any inconvenience this incident may have caused and appreciate your patience and understanding while we worked to resolve the issue.
Affected components
Update timeline
- identified Jul 03, 2026, 08:26 AM UTC
Incident Notice: Document Verification (DocProof) Processing Delay We are currently experiencing a processing delay across all data centers for Document Verification (DocProof) transactions that involve manual processing. The issue began at 05:35 UTC on July 3, 2026. Current Status: All services remain operational, and our team is actively working to process the accumulated backlog and restore normal processing times. We will provide further update once normal processing times have been fully restored. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.
- resolved Jul 03, 2026, 03:57 PM UTC
Processing times have returned to normal, and the backlog has been successfully cleared. All DocProof transactions, including those requiring manual review, are now being processed as expected. We apologize for any inconvenience this incident may have caused and appreciate your patience and understanding while we worked to resolve the issue.
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