Jumio incident

Delay in Processing IDV Transactions (U.S./EU/SGP)

Notice Resolved View vendor source →

Jumio experienced a notice incident on May 25, 2026, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
May 25, 2026, 07:10 AM UTC
Resolved
May 26, 2026, 07:10 AM UTC
Duration
1d
Detected by Pingoru
May 25, 2026, 07:10 AM UTC

Update timeline

  1. resolved May 26, 2026, 08:13 AM UTC

    We experienced a processing delay affecting some IDV transactions in all data centers. During the incident window, customers may have seen some delays in receiving callback response for transactions and in result retrieval. Incident Timeline (UTC) EU PROD Started time: 06:16:00 UTC Recovered time: 06:30:00 UTC SGP PROD Started time: 06:38:00 UTC Recovered time: 06:57:00 UTC US PROD Started time: 06:49:20 UTC Recovered time: 07:10:00 UTC All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused. If you have further questions, please contact Jumio Support at https://support.jumio.com or [email protected].