Resolved after 1 day, on May 25, 2026.
We experienced a processing delay affecting some IDV transactions in all data centers. During the incident window, customers may have seen some delays in receiving callback response for transactions and in result retrieval. Incident Timeline (UTC) EU PROD Started time: 06:16:00 UTC Recovered time: 06:30:00 UTC SGP PROD Started time: 06:38:00 UTC Recovered time: 06:57:00 UTC US PROD Started time: 06:49:20 UTC Recovered time: 07:10:00 UTC All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused. If you have further questions, please contact Jumio Support at https://support.jumio.com or [email protected].
Update timeline
- resolved May 26, 2026, 08:13 AM UTC
We experienced a processing delay affecting some IDV transactions in all data centers. During the incident window, customers may have seen some delays in receiving callback response for transactions and in result retrieval. Incident Timeline (UTC) EU PROD Started time: 06:16:00 UTC Recovered time: 06:30:00 UTC SGP PROD Started time: 06:38:00 UTC Recovered time: 06:57:00 UTC US PROD Started time: 06:49:20 UTC Recovered time: 07:10:00 UTC All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused. If you have further questions, please contact Jumio Support at https://support.jumio.com or [email protected].
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