Jumio incident

Jumio Ruleset Rule Service Failed to Execute Across DC Regions (US, EU, SGP)

Notice Resolved View vendor source →

Jumio experienced a notice incident on May 25, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 25, 2026, 05:19 PM UTC
Resolved
May 25, 2026, 06:30 AM UTC
Duration
—
Detected by Pingoru
May 25, 2026, 05:19 PM UTC

Update timeline

  1. resolved May 25, 2026, 05:19 PM UTC

    We would like to inform you that we experienced an unexpected service interruption affecting our Rules service execution across our DC regions (US, EU, SGP). The issue has now been resolved, and the service is fully restored. We apologize for the inconvenience this may have caused. Our engineering teams have taken the necessary corrective actions to ensure this issue does not reoccur. We appreciate your patience and understanding during this time. For more details regarding the service disruption, please see below: Affected DC Regions: US, EU, SGP Started: 05:20 UTC We identified that the Rules service triggers were failing to execute across our DC regional environments, which may have impacted the final transaction decisioning process. Resolved: 12:05 UTC The Rules service logic was corrected, and all related service dependencies were successfully restored. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].