Jumio incident

Transactions stuck during Liveness Acquisition step (All Datacenters)

Notice Resolved View vendor source →

Jumio experienced a notice incident on June 18, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2026, 05:10 PM UTC
Resolved
Jun 17, 2026, 09:30 PM UTC
Duration
—
Detected by Pingoru
Jun 18, 2026, 05:10 PM UTC

Update timeline

  1. resolved Jun 18, 2026, 05:10 PM UTC

    An inadvertent behaviour was identified in an internal Web Client deployment that prevented some users from completing their verification journey during the Selfie/Liveness capture step. The Engineering team identified the root cause and deployed a fix to resolve the issue affecting the liveness acquisition flow. Issue Start Time: June 17, 2026, 3:28 PM UTC Issue Mitigation Time: June 18, 2026, 9:30 AM UTC Current Status: All services are fully operational at this time. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].