Delay in Processing Identity Verification Transactions

Update timeline

1. identified Apr 23, 2026, 03:05 AM UTC

   We are currently experiencing a delay in processing on all data centers for Identity Verification transactions. Transactions routed to manual review may have seen minor delays in receiving callback responses and in result retrieval. Please note that All services remain functional at this time, and we will update here when the service is fully restored. We apologize for any disruption this may have caused and appreciate your patience as our team worked to restore full service

2. resolved Apr 23, 2026, 11:31 AM UTC

   We experienced a delay affecting some identity verification transactions between 02:58UTC to 11:19 UTC. During the impacted window, transactions routed to manual review may have seen minor delays in receiving callback responses and in result retrieval. All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused. If you have further questions, please contact Jumio Support at https://support.jumio.com or [email protected].