Jumio incident
Service Instability for Identity Verification & Authentication - (US DC)
Jumio experienced a major incident on May 9, 2026 affecting Identity Verification Web and Identity Verification SDK and 1 more component, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 09, 2026, 06:07 PM UTC
We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running. All other services are fully operational. We'll provide an update as soon as the issue is resolved. We apologize for any inconvenience and appreciate your patience. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].
- identified May 09, 2026, 06:19 PM UTC
We are continuing to work on a fix for this issue.
- identified May 09, 2026, 06:20 PM UTC
We are continuing to work on a fix for this issue.
- identified May 09, 2026, 06:23 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 09, 2026, 07:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 09, 2026, 07:53 PM UTC
We are pleased to inform you that the recent instability has been resolved, and our Identity Verification and Authentication services fully restored. We genuinely apologize for the inconvenience we caused. Our engineering staff has taken great care to make sure that the cause of this issue does not occur again. We appreciate your patience. For details of the service instability, please read below: At 15:40 UTC on 2026-05-09, we discovered unexpected issues. We have isolated the root cause and worked toward a full resolution. As of 19:47 UTC on 2026-05-09, the Identity Verification and Authentication have been restored to proper functionality, and is fully available. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].