Jumio incident

Delay in Transactions Retrieval - EU DC

Notice Resolved View vendor source →

Jumio experienced a notice incident on August 7, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2025, 09:56 PM UTC
Resolved
Aug 07, 2025, 09:45 PM UTC
Duration
—
Detected by Pingoru
Aug 07, 2025, 09:56 PM UTC

Update timeline

  1. resolved Aug 07, 2025, 09:56 PM UTC

    We experienced a brief degradation in our EU data center at 19:33 UTC, which resulted in some delays in our transaction processing. Customers may have also experienced an increase in errors when calling our Retrieval API. NOTE: All services remain functional at this time. Apologies for the inconvenience.