Jumio Outage History

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There were 2 Jumio outages since March 17, 2026 totaling 9h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://monitor.jumio.com

Minor April 23, 2026

Delay in Processing Identity Verification Transactions

Detected by Pingoru
Apr 23, 2026, 03:05 AM UTC
Resolved
Apr 23, 2026, 11:31 AM UTC
Duration
8h 26m
Affected: Identity Verification ProcessingIdentity Verification ProcessingIdentity Verification Processing
Timeline · 2 updates
  1. identified Apr 23, 2026, 03:05 AM UTC

    We are currently experiencing a delay in processing on all data centers for Identity Verification transactions. Transactions routed to manual review may have seen minor delays in receiving callback responses and in result retrieval. Please note that All services remain functional at this time, and we will update here when the service is fully restored. We apologize for any disruption this may have caused and appreciate your patience as our team worked to restore full service

  2. resolved Apr 23, 2026, 11:31 AM UTC

    We experienced a delay affecting some identity verification transactions between 02:58UTC to 11:19 UTC. During the impacted window, transactions routed to manual review may have seen minor delays in receiving callback responses and in result retrieval. All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused. If you have further questions, please contact Jumio Support at https://support.jumio.com or [email protected].

Read the full incident report →

Minor April 6, 2026

Delay in Transactions Retrieval - US DC

Detected by Pingoru
Apr 06, 2026, 05:30 PM UTC
Resolved
Apr 06, 2026, 06:47 PM UTC
Duration
1h 16m
Affected: Identity Verification Retrieval API
Timeline · 2 updates
  1. identified Apr 06, 2026, 05:30 PM UTC

    We are currently experiencing a brief degradation in our US DC data center. During this time, customers may experience delays when calling the Retrieval API endpoint service. Our team is actively investigating the issue and will provide further updates as more information becomes available.

  2. resolved Apr 06, 2026, 06:47 PM UTC

    The issue affecting our US data center has been resolved. During the incident, customers may have experienced increased latency and delays when calling the Retrieval API service. Our engineering team identified and addressed the underlying cause, and services have now returned to normal operating levels. We apologize for any inconvenience this may have caused and appreciate your patience.

Read the full incident report →

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