Jumio incident
Delay in Processing Identity Verification Transactions (US, EU and SGP)
Ongoing since 05:46 PM UTC, affecting Identity Verification Processing and Identity Verification Processing and 1 more.
We are currently experiencing processing delays affecting a subset of Identity Verification transactions across our US, EU, and SGP data centers, starting at approximately 14:55 UTC. Transactions routed to manual review during this window may experience delayed Callback and Retrieval responses. All other services remain fully operational. We apologize for any disruption this may cause and appreciate your patience, and will provide another update as soon as service is fully restored.
Affected components
Update timeline
- identified Oct 30, 2026, 05:46 PM UTC
We are currently experiencing processing delays affecting a subset of Identity Verification transactions across our US, EU, and SGP data centers, starting at approximately 14:55 UTC. Transactions routed to manual review during this window may experience delayed Callback and Retrieval responses. All other services remain fully operational. We apologize for any disruption this may cause and appreciate your patience, and will provide another update as soon as service is fully restored.
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