Jenzabar incident
Edge Router Memory Issue - HA Failover Planned 11am EST
Jenzabar experienced a minor incident on September 22, 2025 affecting North America East, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 22, 2025, 03:30 PM UTC
Cloud Infrastructure engineers have been closely monitoring a router's health in our North America East IBM data center region. Currently there are no known outages, but due to growing concerns for this particular router, we will be performing a failover to a secondary unit so that further troubleshooting and corrective actions can be taken before the situation worsens. Failover Scheduled When: September 22nd @ 11:45am EST Duration: 0-20 seconds What to expect: at most, a very brief interruption of public traffic could be expected. Internal systems will remain connected to one another during this process. This issue does not affect our other Data Center locations. We apologize for any inconvenience. Cloud Infrastructure
- resolved Sep 22, 2025, 05:13 PM UTC
The failover took place at 11:45am EST as planned, with any potential disruption right at 11:46:19am EST. We thank you for your patience during this procedure - all systems are operating normally at this time. -Cloud Infrastructure