Jenzabar incident

Jenzabar Support Portal

Resolved after 17 hours 17 minutes, affecting North America East and North America Central and 1 more, on October 31, 2025.

resolved Nov 01, 2025, 11:07 AM UTC

Our IT team resolved the issue with support.jenzabar.com. Please return to the portal for all your support needs. We apologize for any inconvenience this may cause and appreciate your patience.

Started
Oct 31, 2025, 05:50 PM UTC
Resolved
Nov 01, 2025, 11:07 AM UTC
Duration
17h 17m
Detected by Pingoru
Oct 31, 2025, 05:50 PM UTC

Affected components

North America EastNorth America CentralUS Central 1US East 1SONISUS East 5Jenzabar One & EXUS West 1Higher ReachCX

Update timeline

  1. investigating Oct 31, 2025, 05:50 PM UTC

    We are currently experiencing a known outage affecting support.jenzabar.com. Our IT team is actively working to resolve the issue and restore full functionality as quickly as possible. What you need to know: • Impact: Access to support.jenzabar.com is unavailable. • Next Update: We will provide additional information as soon as it becomes available. If you need immediate assistance, please email [email protected]. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue.

  2. resolved Nov 01, 2025, 11:07 AM UTC

    Our IT team resolved the issue with support.jenzabar.com. Please return to the portal for all your support needs. We apologize for any inconvenience this may cause and appreciate your patience.

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