Jenzabar incident
Connectivity Issue within IBM Cloud for JAAS customers
Jenzabar experienced a major incident on July 13, 2026 affecting North America East and North America Central and 1 more component, lasting 5h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 13, 2026, 08:38 PM UTC
IBM is currently experiencing an issue within its data center. Our team is actively investigating the situation and working closely with IBM to restore service as quickly as possible. We appreciate your patience and will provide updates as more information becomes available.
- resolved Jul 14, 2026, 01:44 AM UTC
IBM Has resolved the networking issue. Per their statement: Network Specialists investigated and identified a routing issue on the backbone network affecting multiple regions. Network Specialists have mitigated the route issue by 21:47 UTC 13 July 2026.